Interview this Thursday! Service Manager
POSITION AVAILABLE: Service Manager
Established in 1996 with headquarters in Dallas, Texas, we are the 3rd largest residential pest control company in the U.S., and the #1 pest management company servicing home builders. Our parent company, Rollins Inc., is comprised of Orkin, Western, Trutech, IFC, PermaTreat, and Waltham to name a few.
Currently, we perform more than 1,000,000 services nationwide each year. In addition to providing pest control services for homebuilders using our innovative built-in Taexx pest control system, HomeTeam provides traditional pest and termite control services for existing homeowners. With over 1,400 employees and about 50 branch locations, HomeTeam provides stability, great training, and a great work environment. We look forward to adding you to the HomeTeam!
POSITION
Summary:
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Responsible for overall branch service activities, including management reports, resolving customer complaints, managing chemical inventory, and coordinating effective service routes.
Essential Functions:
Ensures daily assigned revenue is completed while maintaining a high level of service quality.
Standardizes technician service routes to improve route density.
Schedules and reviews daily routes with technicians.
Handles customer complaints; investigates and resolves customer service concerns.
Assists technicians with field service requests and delinquent accounts.
Orders and maintains equipment, supplies and materials required for service work.
Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Actively manages performance and motivates service staff.
Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates.
Gains and maintains appropriate certification/licensing as required by the state and/or by branch management.
Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing. Coordinates and/or provides continuing training as needed.
Maintains truck inventory records and performs periodic inspections.
Delegates duties and examines work for accuracy and neatness.
Maintains records of all technician commercial vehicle licenses and pest control licenses.
Assists General/Branch Manager in other duties assigned.
Qualifications:
High School or G.E.D. required.
Supervisory experience preferred.
Experience in resolving and monitoring customer disputes and managing equipment and supplies.
Intermediate computer skills a must.
State certifications/licensing in required pest control categories are required and must be obtained within one year of employment in the Service Manager position or within one year of eligibility per state guidelines.
Benefits:
Base Salary. Sales Commissions. Corporate approved Bonus Plan. Targeted first year earnings $40-$50k.
Medical, Dental, Vision, 401k
Restricted use company vehicle
Cell phone provided
Meet with HomeTeam Pest Defense Hiring Managers on:
Thursday, March 19, 2015
9:00AM - 2:00PM
HomeTeam Pest Defense Branch Office
8581 W Kelton Ln
Peoria, AZ 85382
HireLive is the leading Sales, Retail and Management recruiting firm nationwide. We work with multiple Fortune 500 companies to help them find top talent. To be considered for other opportunities in your area visit www.HireLive.com for more information. HireLive focuses on bringing candidates and companies together.
Estimated Salary: $20 to $28 per hour based on qualifications.
Established in 1996 with headquarters in Dallas, Texas, we are the 3rd largest residential pest control company in the U.S., and the #1 pest management company servicing home builders. Our parent company, Rollins Inc., is comprised of Orkin, Western, Trutech, IFC, PermaTreat, and Waltham to name a few.
Currently, we perform more than 1,000,000 services nationwide each year. In addition to providing pest control services for homebuilders using our innovative built-in Taexx pest control system, HomeTeam provides traditional pest and termite control services for existing homeowners. With over 1,400 employees and about 50 branch locations, HomeTeam provides stability, great training, and a great work environment. We look forward to adding you to the HomeTeam!
POSITION
Summary:
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Responsible for overall branch service activities, including management reports, resolving customer complaints, managing chemical inventory, and coordinating effective service routes.
Essential Functions:
Ensures daily assigned revenue is completed while maintaining a high level of service quality.
Standardizes technician service routes to improve route density.
Schedules and reviews daily routes with technicians.
Handles customer complaints; investigates and resolves customer service concerns.
Assists technicians with field service requests and delinquent accounts.
Orders and maintains equipment, supplies and materials required for service work.
Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Actively manages performance and motivates service staff.
Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates.
Gains and maintains appropriate certification/licensing as required by the state and/or by branch management.
Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing. Coordinates and/or provides continuing training as needed.
Maintains truck inventory records and performs periodic inspections.
Delegates duties and examines work for accuracy and neatness.
Maintains records of all technician commercial vehicle licenses and pest control licenses.
Assists General/Branch Manager in other duties assigned.
Qualifications:
High School or G.E.D. required.
Supervisory experience preferred.
Experience in resolving and monitoring customer disputes and managing equipment and supplies.
Intermediate computer skills a must.
State certifications/licensing in required pest control categories are required and must be obtained within one year of employment in the Service Manager position or within one year of eligibility per state guidelines.
Benefits:
Base Salary. Sales Commissions. Corporate approved Bonus Plan. Targeted first year earnings $40-$50k.
Medical, Dental, Vision, 401k
Restricted use company vehicle
Cell phone provided
Meet with HomeTeam Pest Defense Hiring Managers on:
Thursday, March 19, 2015
9:00AM - 2:00PM
HomeTeam Pest Defense Branch Office
8581 W Kelton Ln
Peoria, AZ 85382
HireLive is the leading Sales, Retail and Management recruiting firm nationwide. We work with multiple Fortune 500 companies to help them find top talent. To be considered for other opportunities in your area visit www.HireLive.com for more information. HireLive focuses on bringing candidates and companies together.
Estimated Salary: $20 to $28 per hour based on qualifications.
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